SHIPPING
Orders within the country are sent via DPD, InPost Courier, and InPost Parcel Lockers (average delivery time: 1-2 days). For international orders, please contact us by email to arrange the shipping method and cost.
Shipping Costs within Poland:
DPD Courier - 20 PLN
InPost Parcel Locker - 20 PLN
InPost Courier - 25 PLN
Shipping to EU countries costs 90 PLN. If you wish to ship outside the EU, please contact us.
Order Processing Time:
2-4 business days, for personalized orders 2-5 business days. (During holiday periods, processing time may be extended by 1-2 days).
Please check the condition of the parcel upon receipt!
Dear Customers, we kindly ask you to thoroughly inspect the condition of the parcel at the time of receipt. If any damage is found, it is essential to create a damage report or refuse to accept the package. This is crucial for us to pursue claims for the damaged parcel. Without such a report, we will be unable to obtain compensation for the damaged package. Thank you for your cooperation and understanding.
RETURNS
Personalized Products are Non-Returnable and Non-Exchangeable (Please make thoughtful purchases)
A consumer has the right to withdraw from the sales contract within 14 days of receiving the order; however, in this case, you will bear the direct costs of returning the purchased item to us.
The store reserves the right to refuse to accept the return of goods in the case of a damaged product, returns made after the allowed time frame, or the delivery of an incomplete item (e.g., missing receipt, protective cover, or gift bag). All items offered in the store are new. Product images are for illustrative purposes, as most items are handmade from unique materials. Slight differences in the appearance of products may occur. Customized items made according to the customer's specifications or tailored to their individual needs are non-returnable and non-exchangeable.
To return an item:
1. Fill out a brief return information form so we are informed about your return and can process it promptly, then print the RETURN FORM (click to open).
2. Place the form and receipt in the box.
3. Return the complete item to us at the following address:
Via courier: LE POLLEN, Pruszków, ul. Kościelna 22/19C, 05-803, 579 832 419
InPost Parcel Locker: PRU01HP, Polina Kuhai, lepollenshop@gmail.com, 579 832 419
-Please pack the returned item carefully; place the product in a cotton bag.
-Ensure that the bag is filled with the paper it arrived with.
-Remember to return the bag along with the receipt, protective cover, and gift bag; otherwise, the return will be incomplete.
IMPORTANT: Please DO NOT send packages via Poczta Polska (we cannot guarantee their collection).
COMPLAINT
Returns Procedure
If the purchased product has a manufacturing defect or has been damaged, please submit your claim by following the steps below:
1. Email Notification:
First, please send your claim to: hello@lepollengoods.com
In your message, please include:
• Your order number
• A brief description of the defect
• Photos showing the damage or issue
This step allows us to quickly identify the issue and speeds up the claim process.
2. Sending the Product and Claim Form:
After submitting your email, please fill out the claim form (click to download) and send it along with the defective product and proof of purchase to the following address:
LE POLLEN
ul. Kościelna 22/19C
05-803 Pruszków
Tel: +48 579 832 419
Email: hello@lepollengoods.com
Carefully following the procedure above will help us handle your claim efficiently and effectively. Thank you for your cooperation!
Your claim will be processed within a maximum of 14 days from the date we receive your notification. We will inform you of the outcome within 14 days of receiving the returned product.